Order Upload Failed: Network Error or Internal Server Error

Causes: Upload failures may be caused by various factors, including case status, network configuration, DNS server availability and performance, ISP settings, geographical location, and content filtering.

Troubleshooting Steps

1. Check the Network Connection

Check the network status indicator in the upper-left corner of the software and confirm that it shows Online.

If the status is Offline, restart the PC software.When exiting the software, select Exit instead of logging out.

2. Switch to Another Network

Try connecting to a different network or using a mobile hotspot.

If the upload succeeds on another network, the issue is likely related to the original network configuration or restrictions.

3. Change the DNS Settings

To set the DNS server to 8.8.8.8 on a Windows 11 computer, follow these steps:

4. Check the Patient Name

If the patient name is too long, shorten it, save the changes, and try uploading the case again.

5. Copy the case and Re-upload the Case

Create a copy of the case and try uploading the duplicated case.

6.Update the software to the latest version.