1.please check whether PAS status show blue.

2.Check if AI function is on for intraoral scan.Click to enable it on scanning page if off.

3.Check if you haven't calibrated for a long time.If so,calibrate it firstly.

4.Check if your computer is charging and whether the port is loose.

5.Check if your computer battery is below 30%.

6.Check if your computer battery level is rising.

7.Open TaskManager.Check if your CPU speed drops below 3.6GHz while scanning.

operate method:Right-click the taskbar of your PC-- Task Manager-- Performance-- CPU-- Speed

8.If the issue remains,please share your remote access(Teamviewer or Anydesk)