FR French
RU Russian
IT Italian
ES Spanish
CN Chinese
PL Polish
CS Czech
JP Japanese
DE German
US English (US)
SA Arabic
PT Portuguese
Back to homepage

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
English (US)
FR French
RU Russian
IT Italian
ES Spanish
CN Chinese
PL Polish
CS Czech
JP Japanese
DE German
US English (US)
SA Arabic
PT Portuguese
  • Home
  • Trouble shooting

The device does not belong to the current region

Written by Zhou Amy

Updated at September 9th, 2025

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Get started
    Catalog Software downloading Unboxing video
  • Panda tutorial
    Scanning software feature V1 PandaCenter feature V2 PandaCenter features
  • Training Videos
    GET STARTED PANDA APP SOFTWAER FUNCTIONS CASE SCAN CLEANING & MAINTANANCE PandaCenter V2.0
  • Cloud
    Scanner management Case storage Case preview and sharing
  • Trouble shooting
    CaseScan Workflow
  • FAQ
+ More

Q: Why this error happens when I activate the scanner?

A: The scanner may be activate on other server before. Please contact the support team to change the region which you're using. 

device region

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Unauthorized Scanner
  • Device not authorized

Copyright 2026 – Panda Scanner.

Knowledge Base Software by Helpjuice

Expand