Calibration failed

Published January 2nd, 2024 by Zhou Amy

If you meet the following calibration error, please check as the following steps. Step 1. Close the software. Check if the calibrator cable connected tightly.  Step 2. Check if there is USB port in the “Device manager”. You can click “Win+X” to find this page. If no, please reconnect the cable of the calibrator until USB port shows. Step 2. If there

Orthodontics case

Published January 11th, 2024 by Zhou Amy

Question： I want to send the orthodontics case from Panda scanner to manufacture Invisalign.  Is it possible? Answer： Sorry, but the manufacture Invisalign doesn't accept the file from other brand scanner except iTero.  

Pre-preparation scanning

Published January 3rd, 2024 by Zhou Amy

Question:  Can I scan the bite before preparation? Answer: Yes, you can choose the “Pre preparation” mode when you create the case.  Then you can scan the bite first, then do the preparation and scan the prep area again.  All these scanning file will be saved in one folder.

Panda smart catalog

Published December 19th, 2023 by Zhou Amy

Margin

Published December 28th, 2023 by Zhou Amy

Introduction： Draw the margin when it's not scanned clearly. When to use： Used for the unclear abutment edge which needs to draw the margin.      

Compatible with MacBook?

Published February 2nd, 2024 by Zhou Amy

  Question: Is the Panda software compatible with MacBook ? Answer: Sorry, the Panda software is not compatible with MacBook. It is always compatible with gaming laptop which meets the requirement.  You can refer to the catalog to choose the laptop.

Laptop specification requirement

Published July 9th, 2024 by Zhou Amy

Please refer to the following specification to purchase your laptop for scanning.    

Panda has stl file

Published January 3rd, 2024 by Zhou Amy

Question: Can I get stl file from Panda scanner? Answer: Yes, you can choose stl or ply format after scanning.   We offer open system for both stl and ply file for the user.

Scanner number and license code

Published January 2nd, 2024 by Zhou Amy

Question:  What is scanner number and where can I get it? Answer: Scanner number always shows like the following positions. It's like an ID for the scanner.  Question : What is license code and how can I get it? Answer: The license code is generated by the scanner number.  Each scanner has a unique code. You can get the code form the Panda support o

Orthodontics simulation installer

Published December 19th, 2023 by Zhou Amy

Please click the following icon to download the orthodontics simulation. Orthodontics simulation

Implant Case Scanning

Published May 20th, 2024 by Zhou Amy

In this video, you'll see how to scan implant case.     Your browser does not support HTML5 video.

Attachment dentures scanning

Published March 3rd, 2025 by Zhou Amy

In the latest version, there is a new feature for the attachment dentures scanning.      Your browser does not support HTML5 video.

Setup dental lab to receive scan data

Published January 3rd, 2024 by Zhou Amy

Our cloud platform allows you to upload data files to your dental lab. Simply follow below steps. Step 1: Please ask your dental lab to register a free account with us to receive scan data at: https://en.freqtek.com/ https://eu.freqtek.com/ (European users) Step 2: Ask the lab to provide their email address that's been used to register their account

PANDA P4

Published May 21st, 2024 by Zhou Amy

  In this video, you will see how to start using PandaP4，the wireless one.   Your browser does not support HTML5 video.

Unable to enter Freqtek cloud

Published May 21st, 2024 by Zhou Amy

Step 1. Sync the time on laptop.   Step 2. Set regional format in English.  

Lock

Published January 2nd, 2024 by Zhou Amy

Features：This function is used to lock the scanned part which will not be changed when scanning again. Scenario：It is often used to implant too many teeth, while lack enough numbers of scan body. Your browser does not support HTML5 video.

Calibration

Published December 28th, 2023 by Zhou Amy

Purpose: For the best working performance, it is suggested to calibrate before the first time using. And if any scanning lag happens, you can calibrate again. If you're using Pandacenter, please find calibration as the following. Settings in the bottom left corner - Calibration

Device not authorized

Published December 20th, 2023 by Zhou Amy

If you meet the this issue, please refer to the following steps to check. Step 1. Check if you log in Pandacenter. Step 2. Check if the scanner number same as the number on the scanner body. Step 3. If not, please log in the correct account for the scanner.

Quick-start

Published January 2nd, 2024 by Zhou Amy

In this video, you can learn about how to activate the scanner and use the Pandacenter software.     Your browser does not support HTML5 video.

Distance

Published December 28th, 2023 by Zhou Amy

Introduction： Used to check whether the occlusal space is sufficient. When to use： It is used to check whether the distance between the prepared tooth and the opposite jaw meets the requirements.        

Format conversion

Published December 28th, 2023 by Zhou Amy

  On cloud, if you're a lab account, you can switch the format between stl. and ply.    

Align

Published December 28th, 2023 by Zhou Amy

Introduction： Perform the correct bite manually when the bite date is inaccurate. When to use： It is often used when the occlusal data needs to be corrected again because its inaccurate occlusal matching. （ Note：This function can only be operated on bite page. ）      

Clean the Fan

Published October 23rd, 2024 by Zhou Amy

If your fan has accumulated dust or other debris inside after long-term use, causing it to get blocked or stuck, you can follow the steps shown in the video to resolve the issue: Use a toothpick or similar tool to gently brush out the dust from the back cover. Use tweezers to carefully remove the debris. Following the steps and using the tools shown

Update to the latest version software

Published January 3rd, 2024 by Zhou Amy

Question: How can I update the software to the latest version? Is it free to upgrade? Answer: We can send you the link or you can download the latest software from our web so that you can install the latest one and upgrade it.  Our software is totally free to upgrade.  

Gap scanning

Published September 23rd, 2024 by Zhou Amy

It help achieve clearer scans of the gaps between teeth, preventing data from becoming tangled. Here is a video to show the result clearly.     Your browser does not support HTML5 video.

Export/Format conversion

Published October 18th, 2024 by Zhou Amy

In software, if you need get the compressed file or export the file as STL, PLY or OBJ file, please operate as the following instruction. Step 1. Click the case detail icon. Step2. Click “Export/Format conversion” Step3. Click “Export”

Flip

Published December 28th, 2023 by Zhou Amy

Introduction： Flip the scanned impression to a digital model Usage： After the silicone rubber mold is taken, it needs to obtain the data of the mouth scan for design and processing.      

Laptop Recommendation

Published December 20th, 2023 by Zhou Amy

If you have no idea what kind of laptop you should purchase, you can refer to this catalog and get the laptop.  

Software Download

Published December 19th, 2023 by Zhou Amy

 Please click the following icon to download Panda software.   Scan software downloading    

Scanning tools

Published January 11th, 2024 by Zhou Amy

AI: It can automatically identify teeth and soft tissue, automatically excluding soft tissue during the scanning process. Enhance scanning: It can make the light stronger, and it will be easier to identify heavily stained teeth, such as smokers' teeth. Gap scanning: It can help achieve clearer scans of the gaps between teeth, preventing data from be

How to do the sterilization and disinfection.

Published December 20th, 2023 by Zhou Amy

Question:  How can I sterilize the scanner tip? Is it autoclavable? Answer: Yes, you can refer to our paper to do the sterilization and disinfection. And the tip is autoclavable.  

Scanner tips lifetime

Published January 3rd, 2024 by Zhou Amy

Question: How many times the scanner tips can be used? Answer: The scanner tip for P2/P3 can be autoclaved about 50 times. The tip for Panda smart can be autoclaved about 100 times.

Cloud

Published January 4th, 2024 by Zhou Amy

Question:  What is the cloud and why do I need it? Answer: The cloud comes from Panda company. And this link is for the cloud: En server : https://en.freqtek.com/    (For all users except in Europe.) Eu server :   https://eu.freqtek.com/   (For users in Europe.) The user can use it to activate the scanner, manage the scanner, save the case, preview

Scanner Tip Category

Published May 21st, 2024 by Zhou Amy

There are three types of tips for PandaP2, PandaP3 and Panda Air(wireless one). Normal head：For most cases   D head：For scanning the some distal surfaces that cannot achieve via the normal tip.   M head： For scanning some mesial surfaces that cannot achieve via the normal tip. Distinction: The angle of the side tilt is different, but the internal co

Clinical Practice Recommendations

Published May 20th, 2024 by Zhou Amy

 The principle of shoulder and edge scanning: fully exposed and clear, without saliva or blood.   Prepare the subgingival blade-like edge, which requires the same dept h, the gums are not injured, and there is no blood or swollen.          3. If the abutment is equipped with a shoulder (non-supragingival shoulder), it must be treated with gingival  

Orthodontics Simulation Software Tutorial

Published May 21st, 2024 by Zhou Amy

This is the Panda Orthodontics Simulation Software tutorial. Please download it if needed.   The following video will show you how Panda Orthosim works. Your browser does not support HTML5 video.      

Extended warranty

Published December 28th, 2023 by Zhou Amy

Question: Is there an extended warranty available? Answer:   Panda scanner provide extended warranty for both P2, P3 and smart.   If you need more information about the price and time, please contact your distributor. 

PANDACAD Tutorial

Published March 3rd, 2025 by Zhou Amy

Here is the tutorial for Panda Cad software.     Your browser does not support HTML5 video.

Undercut

Published January 2nd, 2024 by Zhou Amy

Introduction： It is applied to check the undercut after tooth preparation. When to use： After model processing, check whether the prepared teeth data is qualified.  

PANDA HAT

Published March 3rd, 2025 by Zhou Amy

  PANDA HAT Scanbody----- Full arch Edentulous Implant.   Your browser does not support HTML5 video.   PANDA HAT Scanbody-----All-on-X Cases Showcase.   Your browser does not support HTML5 video.  

Edentulous Implant Scanning

Published April 14th, 2025 by Zhou Amy

Here is the video about how to edentulous implant scanning video.     Your browser does not support HTML5 video.

Case storage and downloading

Published December 28th, 2023 by Zhou Amy

On cloud, you can save your case and download anytime.

Scanner became slow

Published January 3rd, 2024 by Zhou Amy

Question: Why my scanner became so slow when scanning? Answer: Please check if you connect the laptop power supply correctly.  You can also use the detect tool to check and fix. After that, you can try to restart the laptop to restart everything . If you still cannot solve your problem, please contact the support for help.

P4-Wireless Connection

Published October 25th, 2024 by Zhou Amy

In this video, you'll see how to check the light for PandaP4.  Your browser does not support HTML5 video.   And please avoid such operations during scanning.

Difference between lab and clinic.

Published February 2nd, 2024 by Zhou Amy

Question:  What's the difference between lab account and clinic account on cloud? Answer: The main difference is format conversion function in lab account which is not available for clinic.

Software cannot open

Published May 21st, 2024 by Zhou Amy

Step1. Please check if you have the Intel and NVIDIA graphics working.   Step2. Please check if the NVIDIA driver meets the requirements which is 531 or above. 

Dynamic Bite Scanning

Published March 3rd, 2025 by Zhou Amy

Here is the dynamic bite scanning and the usage.     Your browser does not support HTML5 video.

Model scanning

Published December 27th, 2023 by Zhou Amy

1. Hold the scanner like a pen   2.  Position: as the following picture      Distance: 4-7mm away from teeth 3. Upperjaw scanning procedure occlusal surface---lingual surface---buccal surface scan the occlusal surface from No.7 to No. 4 teeth —— scan the front teeth by turning inside and ouside——scan the occlusal surface from No. 4 to No.7 teeth You

Open case in EXOCAD

Published October 25th, 2024 by Zhou Amy

Step1. Open EXOCAD Step2. Click “Load”  Step3. Load the case. Step4. Open the case folder and  import it to EXOCAD     Your browser does not support HTML5 video.

Unqualified case data

Published January 2nd, 2024 by Zhou Amy

  After getting the case processed, you need check the data again before you send it to the lab.  There are some unqualified case, please avoid getting such data.  After scanning, you need to turn the data to plaster color to check (click "Color" button or press key "C"or double press the button)                                                      

Software crashed when opening it

Published January 3rd, 2024 by Zhou Amy

  After you downloading the software and start to use it, the software crashed suddenly. Why this happen?   Step 1: Please use the Detect tool to check if you make the laptop ready. Step 2. Check if you have the NVIDIA graphics card and update the driver to version 515 or above.    

Accuracy and precision

Published January 9th, 2024 by Zhou Amy

Question: What's the difference between accuracy and precision? Answer: Precision is the repeat test result for the same model. It's an average repeating value from several times tests for the same model. Accuracy is a definite test result compared the standard value. It comes from the comparison with the standard model. Panda Smart precision is 5 u

Tooth preparation scanning

Published December 28th, 2023 by Zhou Amy

Purpose: To prevent the loss of occlusal relationship after tooth preparation, scan the original occlusal state before tooth preparation.     Your browser does not support HTML5 video. How to operate the software: 1. Selection of scanning plan, Restoration - Pre preparation 2. Scan sequence a. uppwerjaw - lowerjaw - occlusion, model processing (no t

How to check the laptop spec.

Published December 20th, 2023 by Zhou Amy

Step 1. Install the panda software first. Log in Pandacenter. Step 2. Use the detect tool to check.   And please refer to the following spec recommendation to check your laptop.

Cannot open the case in Exocad

Published January 9th, 2024 by Zhou Amy

Question:  Why can I not open the case in Exocad? Answer: Please check the data after scanning.  Make sure there is no soft issue or crack on teeth.  And you can also use “clean” button to remove the excessive data.  If you still cannot open it in exocad, please contact our support.

Cloud web

Published January 4th, 2024 by Zhou Amy

This is the cloud web：  En server:  https://en.freqtek.com/ En is for all the users except in Europe Eu server: https://eu.freqtek.com/ Eu is for the users in Europe.

Button function

Published January 2nd, 2024 by Zhou Amy

This video, taking P3 as an example, will show you how to use the button to control the operation. Panda smart button has the same usage as well.   Your browser does not support HTML5 video.

Panda P2 Catalog

Published December 19th, 2023 by Zhou Amy

Measurement

Published December 28th, 2023 by Zhou Amy

Introduction： Measure the distance between any two points to obtain a specific figure. Usage： For orthodontic measurement of tooth spacing and arch width. Method： Click any point, and then click another point to obtain the measured figure. The specific operation can refer to the following video.      

Device authorization is not exist

Published December 20th, 2023 by Zhou Amy

If you meet the following issue, please refer to the following steps to check. Step 1. Check if you log in Pandacenter Step 2. Log in Pandacenter, please check if you activate the scanner on your account. Step 3. If not, please activate the scanner first.

Other features

Published May 27th, 2024 by Zhou Amy

In this file, you'll see the new update feature in recent version. Including the four icons in the scanning page.        

Scan body completion

Published September 23rd, 2024 by Zhou Amy

Introduction: Users can scan different types of scan bodies and save them on the computer as raw data. When the scan body cannot be fully scanned during the actual scan, this feature can be used for completion and replacement. When to use it: When the scan body is not captured entirely or when deformations occur   Your browser does not support HTML5

Color calibration

Published January 2nd, 2024 by Zhou Amy

1. If the color is not normal like the following, please do the color calibration for the white balance Otherwise, you don't need do it if the color is normal. 2. Turn to the calibration page, then click "default". 3. Finished.  

Extra scan

Published October 25th, 2024 by Zhou Amy

Question:  What is “Extra scan”? Answer: Feature Introduction: This feature adds a scanning section within the software interface. The data scanned can also be directly sent along with the same dataset to the laboratory. Application Scenarios: Restoration: For patients with removable dentures, both the condition of the teeth after removing the dentu

Scanning depth

Published May 9th, 2024 by Zhou Amy

Question: What is the scanning depth? When do I use them? Answer:  The scanning depth can be set in software. There are there levels in software that you can choose. Shallow: 15mm，which can be used to scan the position of the implant cuff. This reduces soft tissue interference and allows the probe to be depressed to stay close to the soft tissue dur

Warranty

Published January 2nd, 2024 by Zhou Amy

Question: How long is the warranty for Panda P2, P3, and smart? Answer: For Panda P2 and P3, the warranty is one year. For panda smart, the warranty is two years. For more information, please contact our sale staff.

What to prepare before scanning.

Published December 20th, 2023 by Zhou Amy

  Before scanning, there are some staff that you should prepare so that you can scan smoothly.

Whatsapp contact

Published December 26th, 2023 by Zhou Amy

 If you need any help, please do not hesitate to contact our 24 hours online support. We'll be happy to help you.

Scanner tip category

Published January 3rd, 2024 by Zhou Amy

Question: How many  tips can I get for the new scanner? Answer: For Panda P2 and P3, you will get 5 new tips. N(normal)*3 D(distal)*1 M(mesial)*1 For Panda smart, you will get 6 same tips.