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Zhou Amy
zhouqiao@freqtek.com
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Laptop Recommendation
Published December 20th, 2023 by Zhou Amy
If you have no idea what kind of laptop you should purchase, you can refer to this catalog and get the laptop.
Edentulous Implant Scanning
Published April 14th, 2025 by Zhou Amy
Here is the video about how to edentulous implant scanning video. Your browser does not support HTML5 video.
One Scan Body with Multi Implants
Published September 11th, 2025 by Zhou Amy
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PANDA HAT Scan body
Published March 3rd, 2025 by Zhou Amy
Button and Motion Control
Published September 11th, 2025 by Zhou Amy
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Implant Case Scanning
Published May 20th, 2024 by Zhou Amy
In this video, you'll see how to scan implant case. Your browser does not support HTML5 video.
Scan body completion
Published September 23rd, 2024 by Zhou Amy
Introduction: Users can scan different types of scan bodies and save them on the computer as raw data. When the scan body cannot be fully scanned during the actual scan, this feature can be used for completion and replacement. When to use it: When the scan body is not captured entirely or when deformations occur Your browser does not support HTML5
Calibration
Published December 28th, 2023 by Zhou Amy
Purpose: For the best working performance, it is suggested to calibrate before the first time using. And if any scanning lag happens, you can calibrate again. Step1. Connect the calibrator to laptop. Step2: Remove the cover of the calibrator. Step3: Remove the tip of the scanner and match the scanner with the calibrator.
Orthodontics case
Published January 11th, 2024 by Zhou Amy
Question： I want to send the orthodontics case from Panda scanner to manufacture Invisalign. Is it possible? Answer： Sorry, but the manufacture Invisalign doesn't accept the file from other brand scanner except iTero.
Dynamic Bite Scanning
Published March 3rd, 2025 by Zhou Amy
Here is the dynamic bite scanning and the usage. Your browser does not support HTML5 video.
Case storage and downloading
Published December 28th, 2023 by Zhou Amy
On cloud, you can save your case and download anytime.
How to Open Case in EXOCAD
Published September 11th, 2025 by Zhou Amy
Q: How to import the colored case in EXOCAD? A: Please follow the video to open the PLY file in EXOCAD. Your browser does not support HTML5 video.
Button Function
Published January 2nd, 2024 by Zhou Amy
This video, taking Panda Smart as an example, will show you how to use the button to control the operation. PandaP3 button has the same usage as well. Your browser does not support HTML5 video.
PANDA free Unboxing
Published August 6th, 2025 by Zhou Amy
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Scanner Disconnects from Laptop
Published August 26th, 2025 by Zhou Amy
Quick Troubleshooting Steps Disconnect and Reconnect Turn off the scanner completely Unplug the USB cable from the current port Connect the scanner to a different USB port on your laptop Device Swap Test If reconnecting doesn't resolve the issue, try connecting the scanner to another laptop This helps determine whether the problem is with the scanne
The device does not belong to the current region
Published September 9th, 2025 by Zhou Amy
Q: Why this error happens when I activate the scanner? A: The scanner may be activate on other server before. Please contact the support team to change the region which you're using.
Cloud
Published January 4th, 2024 by Zhou Amy
Question: What is the cloud and why do I need it? Answer: The cloud comes from Panda company. And this link is for the cloud: En server : https://en.freqtek.com/ (For all users except in Europe.) Eu server : https://eu.freqtek.com/ (For users in Europe.) The user can use it to activate the scanner, manage the scanner, save the case, preview
Orthodontics Simulation
Published August 4th, 2025 by Zhou Amy
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How to Switch Language in PandaOrthoSim
Published September 9th, 2025 by Zhou Amy
Q: How to switch language in PandaOrthoSim? A: You can switch language in Panda Orthodontics Simulation in this way.
Clean the Fan
Published October 23rd, 2024 by Zhou Amy
If your fan has accumulated dust or other debris inside after long-term use, causing it to get blocked or stuck, you can follow the steps shown in the video to resolve the issue: Use a toothpick or similar tool to gently brush out the dust from the back cover. Use tweezers to carefully remove the debris. Following the steps and using the tools shown
Color Calibration
Published September 11th, 2025 by Zhou Amy
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Import to EXOCAD
Published September 11th, 2025 by Zhou Amy
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How to do the sterilization and disinfection.
Published December 20th, 2023 by Zhou Amy
Question: How can I sterilize the scanner tip? Is it autoclavable? Answer: Yes, you can refer to the guide to do the sterilization and disinfection. And the tip is autoclavable. Your browser does not support HTML5 video.
Compatible with MacBook?
Published February 2nd, 2024 by Zhou Amy
Question: Is the Panda software compatible with MacBook ? Answer: Sorry, the Panda software is not compatible with MacBook. It is always compatible with gaming laptop which meets the requirement. You can refer to the catalog to choose the laptop.
Scanning Key Points
Published September 11th, 2025 by Zhou Amy
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Align
Published December 28th, 2023 by Zhou Amy
Introduction： Perform the correct bite manually when the bite date is inaccurate. When to use： It is often used when the occlusal data needs to be corrected again because its inaccurate occlusal matching. （ Note：This function can only be operated on bite page. ）
Quick Guide to Accessing Dental Scan
Published August 26th, 2025 by Zhou Amy
You have two primary ways to preview your dental scans: Cloud Platform Preview Log into the Freqty Cloud where your scan data is stored. Navigate to your specific case and use the 3D preview feature to view your dental scan details. Pandaunion Preview Alternatively, utilize the PandaUnion mobile app , which offers another convenient method to prev
Implant-H.A.T scanbody
Published August 6th, 2025 by Zhou Amy
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Mastering Digital Scan Editing
Published September 3rd, 2025 by Zhou Amy
When working with digital scans, mistakes can happen, and knowing how to modify or correct your scan efficiently is crucial. This guide will walk you through the process of managing and editing your scan within the interface. To begin editing your scan, simply click the case and the "SCAN" button. This initial step gives you full control over your s
Unauthorized Scanner
Published December 20th, 2023 by Zhou Amy
If you meet the following error, please refer to the following steps to check. Step 1. Log in Pandacenter, please check whether you activate the scanner on your account. Step 2. If not, please activate the scanner first. Step 3. If you already activated the scanner, please confirm whether you log in with the correct account. If you have no idea wha
PANDA Air Unboxing
Published August 4th, 2025 by Zhou Amy
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Setup dental lab to receive scan data
Published January 3rd, 2024 by Zhou Amy
Our cloud platform allows you to upload data files to your dental lab. Simply follow below steps. Step 1: Please ask your dental lab to register a free account with us to receive scan data at: https://en.freqtek.com/ https://eu.freqtek.com/ (European users) Step 2: Ask the lab to provide their email address that's been used to register their account
Scanner Tip Category
Published May 21st, 2024 by Zhou Amy
There are three types of tips for PandaP2, PandaP3 and Panda Air(wireless one). Normal head：For most cases D head：For scanning the some distal surfaces that cannot achieve via the normal tip. M head： For scanning some mesial surfaces that cannot achieve via the normal tip. Distinction: The angle of the side tilt is different, but the internal co
Difference between lab and clinic.
Published February 2nd, 2024 by Zhou Amy
Question: What's the difference between lab account and clinic account on cloud? Answer: The main difference is format conversion function in lab account which is not available for clinic.
Software crashed when opening it
Published January 3rd, 2024 by Zhou Amy
After you downloading the software and start to use it, the software crashed suddenly. Why this happen? Step 1: Please use the Detect tool to check if you make the laptop ready. Step 2. Check if you have the NVIDIA graphics card and update the driver to version 515 or above.
STL File Recovery
Published August 26th, 2025 by Zhou Amy
The recovery process typically involves a few key steps: Choose the case and open it scanning process. Use the dedicated "start" and "stop" buttons to initiate file recovery. Key Recovery Strategies Always maintain backup copies of critical files Use built-in recovery tools within the file management system If standard recovery methods fail, conside
Measurement
Published December 28th, 2023 by Zhou Amy
Introduction： Measure the distance between any two points to obtain a specific figure. Usage： For orthodontic measurement of tooth spacing and arch width. Method： Click any point, and then click another point to obtain the measured figure. The specific operation can refer to the following video.
Scanner tip category
Published January 3rd, 2024 by Zhou Amy
Question: How many tips can I get for the new scanner? Answer: For Panda P2 and P3, you will get 5 new tips. N(normal)*3 D(distal)*1 M(mesial)*1 For Panda smart, you will get 6 same tips.
P4-Wireless Connection
Published October 25th, 2024 by Zhou Amy
In this video, you'll see how to check the light for PandaP4. Your browser does not support HTML5 video. And please avoid such operations during scanning.
Scanning tools
Published January 11th, 2024 by Zhou Amy
AI: It can automatically identify teeth and soft tissue, automatically excluding soft tissue during the scanning process. Enhance scanning: It can make the light stronger, and it will be easier to identify heavily stained teeth, such as smokers' teeth. Gap scanning: It can help achieve clearer scans of the gaps between teeth, preventing data from be
Extended warranty
Published December 28th, 2023 by Zhou Amy
Question: Is there an extended warranty available? Answer: Panda scanner provide extended warranty for both P2, P3 and smart. If you need more information about the price and time, please contact your distributor.
How to Switch Language on Cloud
Published September 9th, 2025 by Zhou Amy
Q: How to switch the language on Freqty Cloud? A: After you log in, you can switch language following this guide.
Color Calibration for Smart
Published September 11th, 2025 by Zhou Amy
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How to Clean Your Scanner Lens Safely and Effectively
Published September 3rd, 2025 by Zhou Amy
Maintaining your scanner's lens is crucial for ensuring high-quality scans and prolonging the device's lifespan. A clean lens prevents image artifacts, streaks, and reduced scan resolution that can compromise your document and image quality. And refer to this video about cleaning the camera lens. Your browser does not support HTML5 video.
Scanning depth
Published May 9th, 2024 by Zhou Amy
Question: What is the scanning depth? When do I use them? Answer: The scanning depth can be set in software. There are there levels in software that you can choose. Shallow: 15mm，which can be used to scan the position of the implant cuff. This reduces soft tissue interference and allows the probe to be depressed to stay close to the soft tissue dur
Export/Format conversion
Published October 18th, 2024 by Zhou Amy
In software, if you need get the compressed file or export the file as STL, PLY or OBJ file, please operate as the following instruction. Step 1. Click the case detail icon. Step2. Click “Export/Format conversion” Step3. Click “Export”
Software Download
Published December 19th, 2023 by Zhou Amy
Please click the following icon to download Panda software. Scan software downloading
Attachment Scan
Published October 25th, 2024 by Zhou Amy
Question: What is “Attachment Scan”? Answer: Feature Introduction: This feature adds a scanning section within the software interface. The data scanned can also be directly sent along with the same dataset to the laboratory. Application Scenarios: Restoration: For patients with removable dentures, both the condition of the teeth after removing the
Update to the latest version software
Published January 3rd, 2024 by Zhou Amy
Question: How can I update the software to the latest version? Is it free to upgrade? Answer: We can send you the link or you can download the latest software from our web so that you can install the latest one and upgrade it. Our software is totally free to upgrade.
Open case in EXOCAD
Published October 25th, 2024 by Zhou Amy
Step1. Open EXOCAD Step2. Click “Load” Step3. Load the case. Step4. Open the case folder and import it to EXOCAD Your browser does not support HTML5 video.
Send the Case to Lab
Published September 5th, 2025 by Zhou Amy
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Pre-preparation scanning
Published January 3rd, 2024 by Zhou Amy
Question: Can I scan the bite before preparation? Answer: Yes, you can choose the “Pre preparation” mode when you create the case. Then you can scan the bite first, then do the preparation and scan the prep area again. All these scanning file will be saved in one folder.
PANDACAD Tutorial
Published March 3rd, 2025 by Zhou Amy
Here is the tutorial for Panda Cad software. Your browser does not support HTML5 video.
Cannot open the case in Exocad
Published January 9th, 2024 by Zhou Amy
Question: Why can I not open the case in Exocad? Answer: Please check the data after scanning. Make sure there is no soft issue or crack on teeth. And you can also use “clean” button to remove the excessive data. If you still cannot open it in exocad, please contact our support.
Clinical Practice Recommendations
Published May 20th, 2024 by Zhou Amy
The principle of shoulder and edge scanning: fully exposed and clear, without saliva or blood. Prepare the subgingival blade-like edge, which requires the same dept h, the gums are not injured, and there is no blood or swollen. 3. If the abutment is equipped with a shoulder (non-supragingival shoulder), it must be treated with gingival
Software cannot open
Published May 21st, 2024 by Zhou Amy
Step1. Please check if you have the Intel and NVIDIA graphics working. Step2. Please check if the NVIDIA driver meets the requirements which is 531 or above.
Scanner tips lifetime
Published January 3rd, 2024 by Zhou Amy
Question: How many times the scanner tips can be used? Answer: The scanner tip for P2/P3 can be autoclaved about 50 times. The tip for Panda smart can be autoclaved about 100 times.
PANDA smart Unboxing
Published August 4th, 2025 by Zhou Amy
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Orthodontics Simulation Software Tutorial
Published May 21st, 2024 by Zhou Amy
This is the Panda Orthodontics Simulation Software tutorial. Please download it if needed. The following video will show you how Panda Orthosim works. Your browser does not support HTML5 video.
Unqualified case data
Published January 2nd, 2024 by Zhou Amy
After getting the case processed, you need check the data again before you send it to the lab. There are some unqualified case, please avoid getting such data. After scanning, you need to turn the data to plaster color to check (click "Color" button or press key "C"or double press the button)
Quick-start
Published January 2nd, 2024 by Zhou Amy
In this video, you can learn about how to activate the scanner and use the Pandacenter software. Your browser does not support HTML5 video.
Model scanning
Published December 27th, 2023 by Zhou Amy
1. Hold the scanner like a pen 2. Position: as the following picture Distance: 4-7mm away from teeth 3. Upperjaw scanning procedure occlusal surface---lingual surface---buccal surface scan the occlusal surface from No.7 to No. 4 teeth —— scan the front teeth by turning inside and ouside——scan the occlusal surface from No. 4 to No.7 teeth You
Send Case to Lab's Cloud
Published September 5th, 2025 by Zhou Amy
If you're using PandaCenter, and you want to send the case to lab directly. You can use the Freqty cloud to connect with the lab and send the case to the lab's cloud. Here is the workflow. Your browser does not support HTML5 video.
Tooth preparation scanning
Published December 28th, 2023 by Zhou Amy
Purpose: To prevent the loss of occlusal relationship after tooth preparation, scan the original occlusal state before tooth preparation. Your browser does not support HTML5 video. How to operate the software: 1. Selection of scanning plan, Restoration - Pre preparation 2. Scan sequence a. uppwerjaw - lowerjaw - occlusion, model processing (no t
Device not authorized
Published December 20th, 2023 by Zhou Amy
If you meet the this issue, please refer to the following steps to check. Step 1. Check if you log in Pandacenter. Step 2. Check if the scanner number same as the number on the scanner body. Step 3. If not, please log in the correct account for the scanner.
Unable to enter Freqtek cloud
Published May 21st, 2024 by Zhou Amy
Step 1. Sync the time on laptop. Step 2. Set regional format in English.
Scanner became slow
Published January 3rd, 2024 by Zhou Amy
Question: Why my scanner became so slow when scanning? Answer: Please check if you connect the laptop power supply correctly. You can also use the detect tool to check and fix. After that, you can try to restart the laptop to restart everything . If you still cannot solve your problem, please contact the support for help.
Gap scanning
Published September 23rd, 2024 by Zhou Amy
It help achieve clearer scans of the gaps between teeth, preventing data from becoming tangled. Here is a video to show the result clearly. Your browser does not support HTML5 video.
Attachment dentures scanning
Published March 3rd, 2025 by Zhou Amy
In the latest version, there is a new feature for the attachment dentures scanning. Your browser does not support HTML5 video.
Panda has stl file
Published January 3rd, 2024 by Zhou Amy
Question: Can I get stl file from Panda scanner? Answer: Yes, you can choose stl or ply format after scanning. We offer open system for both stl and ply file for the user.
Orthodontics simulation installer
Published December 19th, 2023 by Zhou Amy
Please click the following icon to download the orthodontics simulation. Orthodontics simulation
How to check the laptop spec.
Published December 20th, 2023 by Zhou Amy
Step 1. Install the panda software first. Log in Pandacenter. Step 2. Use the detect tool to check. And please refer to the following spec recommendation to check your laptop.
Scanner number and license code
Published January 2nd, 2024 by Zhou Amy
Question: What is scanner number and where can I get it? Answer: Scanner number always shows like the following positions. It's like an ID for the scanner. Question : What is license code and how can I get it? Answer: The license code is generated by the scanner number. Each scanner has a unique code. You can get the code form the Panda support o
Other features
Published May 27th, 2024 by Zhou Amy
In this file, you'll see the new update feature in recent version. Including the four icons in the scanning page.
Format conversion
Published December 28th, 2023 by Zhou Amy
On cloud, if you're a lab account, you can switch the format between stl. and ply.
Color calibration
Published January 2nd, 2024 by Zhou Amy
If the color is not normal like the following, please do the color calibration for the white balance Otherwise, you don't need do it if the color is normal. Method 1: Turn to the calibration page and turn on the scanner, then click "default". The color will be reset to normal. Method 2: Turn on the scanner with normal tip. Place the scanner on w
What to prepare before scanning.
Published December 20th, 2023 by Zhou Amy
Before scanning, there are some staff that you should prepare so that you can scan smoothly.
Laptop specification requirement
Published July 9th, 2024 by Zhou Amy
Please refer to the following specification to purchase your laptop for scanning.
Calibration failed
Published January 2nd, 2024 by Zhou Amy
If you meet the following calibration error, please check as the following steps. Step 1. Close the software. Check if the calibrator cable connected tightly. Step 2. Check if there is USB port in the “Device manager”. You can click “Win+X” to find this page. If no, please reconnect the cable of the calibrator until USB port shows. Step 2. If there
Accuracy and precision
Published January 9th, 2024 by Zhou Amy
Question: What's the difference between accuracy and precision? Answer: Precision is the repeat test result for the same model. It's an average repeating value from several times tests for the same model. Accuracy is a definite test result compared the standard value. It comes from the comparison with the standard model. Panda Smart precision is 5 u
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